At Ahuja Mart, we always aim to ensure 100% customer satisfaction. Our Refund & Return Policy is designed to be simple, transparent, and customer-friendly.
1. Return Eligibility
Returns are accepted only if there is a genuine issue with product quality, damage, or wrong item received.
Returns due to change of mind are allowed; however, COD (Cash on Delivery) charges will be deducted from the refund amount.
The product must be returned in its original condition, unused, and properly packed as it was delivered.
- Our return policy is of 7 days
2. Return Process
Customers must initiate the return request within 24 hours of receiving the product.
To initiate a return, please contact our customer support team via Phone, WhatsApp, or Email.
Once the return request is approved, the product should be returned to the seller.
After receiving the returned product and completing the quality check, the refund process will be initiated.
3. Refund Process
- Incase of any refunds approved, it will take 4-7 days for the refund to be credited to your bank account.
In case of a quality issue or wrong product delivered, full refund will be provided.
In case of return due to change of mind, refund will be processed after deducting applicable COD charges.
4. Conditions for Return Rejection
Returns may be rejected if:
The product is used, damaged, or not in original condition.
The return request is made after the 24-hour window.
The product packaging is missing or tampered with.
5. Customer Support
For any return or refund related queries, please contact us:
📞 Phone / WhatsApp: +91 9351197337
📧 Email: ahujamartpvtltd@gmail.com
🕐 Support Hours: 10:30 AM to 7:30 PM
We are always here to assist you with a smooth return and refund experience.
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