At Ahuja Mart, we always aim to ensure 100% customer satisfaction. Our Refund & Return Policy is designed to be simple, transparent, and customer-friendly.

1. Return Eligibility

• Returns are accepted only if there is a genuine issue with product quality, damage, or wrong item received.

• Returns due to change of mind are allowed; however, COD (Cash on Delivery) charges will be deducted from the refund amount.

• The product must be returned in its original condition, unused, and properly packed as it was delivered.

• Our return policy is of  7 days

2. Return Process

• Customers must initiate the return request within 24 hours of receiving the product.

• To initiate a return, please contact our customer support team via Phone, WhatsApp, or Email.

• Once the return request is approved, the product should be returned to the seller.

• After receiving the returned product and completing the quality check, the refund process will be initiated.

3. Refund Process

• • Incase of any refunds approved, it will take 4-7 days for the refund to be credited to your bank account.

• In case of a quality issue or wrong product delivered, full refund will be provided.

• In case of return due to change of mind, refund will be processed after deducting applicable COD charges.

4. Conditions for Return Rejection

• Returns may be rejected if:

  • The product is used, damaged, or not in original condition.

  • The return request is made after the 24-hour window.

  • The product packaging is missing or tampered with.

5. Customer Support

For any return or refund related queries, please contact us:

📞 Phone / WhatsApp: +91 9351197337
📧 Email: ahujamartpvtltd@gmail.com
🕐 Support Hours: 10:30 AM to 7:30 PM

We are always here to assist you with a smooth return and refund experience.