At Ahuja Mart, we are committed to delivering your orders safely, quickly, and efficiently. Please read our shipping policy to understand how we process and deliver your orders.
1. Order Processing
- All orders are processed and dispatched within 24-48 hours of successful order placement.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- In case of any delay due to unforeseen circumstances, customers will be informed promptly.
2. Shipping Time
- Standard delivery time is usually 3 to 7 business days depending on the delivery location.
- Remote or out-of-service areas may experience slightly longer delivery timelines.
- Delivery timelines are estimated and may vary during peak seasons, holidays, or unforeseen events.
3. Shipping Charges
- Free shipping is available on eligible orders as per our ongoing offers.
- In certain cases (bulk orders, special locations, remote areas), additional shipping charges may apply, which will be informed before dispatch.
4. Delivery Partners
- We partner with reliable courier and logistics services to ensure safe and timely delivery of your products.
5. Address Accuracy
- Customers are responsible for providing accurate shipping details.
- We are not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses provided by the customer.
6. Order Tracking
- Once the order is dispatched, tracking details will be shared via SMS, Email, or WhatsApp.
- Customers can track their order status online using the provided tracking number.
7. Undelivered Orders
- In case of failed delivery attempts due to customer unavailability, the courier may attempt redelivery.
- If the package remains undelivered after multiple attempts, it may be returned to us. Re-shipping charges may apply in such cases.
8. Contact Us
For any shipping-related queries or assistance, please contact our customer support team:
📞 Phone / WhatsApp: +91 9351197337
📧 Email: ahujamartpvtltd@gmail.com
🕐 Support Hours: 10:30 AM to 7:30 PM
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